Legal

Flowbotix Terms and Conditions

These Terms and Conditions (the “Terms”) govern access to and use of the websites, onboarding tools, appointment-booking, messaging, automation, reporting, configuration and related services supplied by Flowbotix Ltd, Mauritius (“Flowbotix”, “we”, “us” or “our”).

By ticking the acceptance box, submitting a registration, placing an order, paying an invoice or using the Services, the person accepting confirms that they have authority to bind the business identified during registration (the “Customer”, “you” or “your”). These Terms are intended for business and professional use. They become effective between Flowbotix and the Customer on the date the Customer first accepts them electronically.

1. THE AGREEMENT

1.1 The agreement consists of these Terms, the Customer’s selected plan or accepted quotation, any applicable order form, our Privacy Policy, and any additional written terms expressly agreed by both parties.

1.2 If an order form or accepted quotation conflicts with these Terms, the order form or quotation controls only for the specific commercial detail concerned, such as price, quantities, included features or billing frequency.

1.3 Electronic acceptance and records have the same effect as written acceptance to the extent permitted by applicable law.

2. SERVICES AND ONBOARDING

2.1 Flowbotix provides business automation services that may include WhatsApp-based customer interactions, appointment booking, reminders, calendars, dashboards, reporting, integrations and configured conversational workflows (the “Services”). The exact Services, allowances and fees are those shown in the Customer’s accepted quote or order.

2.2 Registration does not mean the Services are immediately active. Activation is subject to cleared payment, receipt of required information and access, successful connection of third-party accounts, and completion of the agreed configuration.

2.3 The Customer will provide accurate information, timely decisions, authorised access and reasonable cooperation. Delays caused by missing information, approvals, access or third-party reviews may extend onboarding timelines.

2.4 Flowbotix may improve, replace or modify non-material parts of the Services. We will give reasonable notice where a change materially reduces paid functionality, unless the change is required urgently for security, law or a third-party platform requirement.

3. CUSTOMER ACCOUNTS AND RESPONSIBILITIES

3.1 The Customer is responsible for its account users, credentials, connected phone numbers, calendars, messaging accounts and all activity performed through them.

3.2 The Customer must use the Services lawfully and must not use them to send spam, deceptive, abusive, discriminatory, unlawful or unauthorised communications; infringe another person’s rights; distribute malware; attempt unauthorised access; or interfere with the Services.

3.3 The Customer is responsible for the accuracy and legality of its services, prices, availability, offers, policies and other content supplied to Flowbotix or displayed through the Services.

3.4 The Customer must obtain all notices, permissions and consents required to contact its customers and process their data, including any consent required for WhatsApp messages, reminders, marketing or special-category information.

3.5 The Customer must comply with applicable laws and the rules of connected platforms, including Meta and WhatsApp policies, Google terms and any sector-specific professional obligations.

4. FEES, PAYMENT AND TAXES

4.1 Fees, included quantities, additional usage charges and billing frequency are shown in the accepted quote, order or invoice. Unless stated otherwise, prices are in Mauritian rupees and exclude any tax that must legally be added.

4.2 Setup fees are one-time fees for onboarding, configuration and implementation. Subscription fees are payable in advance for each billing period. Payments are currently made by bank transfer to the Flowbotix Ltd account specified during registration or on the invoice.

4.3 Services are activated after the required payment has cleared. The Customer is responsible for arranging recurring payments or a standing order where the selected plan requires recurring subscription payments.

4.4 Setup fees become non-refundable once configuration work has begun. Subscription and usage fees already paid are non-refundable except where the accepted quote expressly provides otherwise or applicable law requires a refund.

4.5 If payment is overdue, Flowbotix may give notice and suspend or restrict the Services until all outstanding amounts are received. Suspension does not cancel amounts already due.

4.6 Flowbotix may change future pricing by giving reasonable advance notice. A pricing change does not apply retrospectively to amounts already paid.

5. TERM, RENEWAL AND CANCELLATION

5.1 The agreement begins when these Terms are accepted and continues while the Customer has an active order or uses the Services.

5.2 Recurring Services renew for the billing period stated in the quote or order unless either party gives at least 30 days’ written notice before the next renewal date, or a different notice period is stated in the order.

5.3 Cancellation stops future renewals but does not remove payment obligations already incurred. Services normally continue until the end of the paid billing period unless suspended for breach or non-payment.

6. THIRD-PARTY SERVICES

6.1 The Services may depend on third-party platforms such as Meta, WhatsApp, Google, Voiceflow, hosting, communications and artificial-intelligence providers. Their services and policies are outside Flowbotix’s control.

6.2 The Customer authorises Flowbotix to connect to and exchange necessary data with selected third-party services for the purpose of providing the Services.

6.3 Flowbotix is not responsible for outages, delivery failures, account restrictions, policy changes, rejected templates, API limits or other acts of third-party providers, but we will use reasonable efforts to diagnose and mitigate issues within our control.

7. DATA PROTECTION AND CONFIDENTIALITY

7.1 Each party will comply with applicable data-protection law, including the Mauritius Data Protection Act 2017. Our Privacy Policy explains how Flowbotix processes data for its own business purposes.

7.2 For personal data that Flowbotix processes solely on the Customer’s documented instructions to provide the Services, the Customer acts as controller and Flowbotix acts as processor. The Customer determines the lawful purpose, legal basis, notices, consent requirements and retention instructions for that data.

7.3 Flowbotix will process Customer personal data only to provide, secure, support and maintain the Services; follow lawful documented instructions; meet legal obligations; and prevent fraud, abuse or security incidents.

7.4 Flowbotix will maintain appropriate technical and organisational safeguards, limit access to authorised persons, require confidentiality, assist reasonably with data-subject requests and breach response, and notify the Customer without undue delay after confirming a personal-data breach affecting Customer data.

7.5 The Customer authorises Flowbotix to use subprocessors and third-party platforms reasonably required to provide the Services, including providers operating outside Mauritius, subject to appropriate contractual and organisational safeguards. A current list of material service categories is described in the Privacy Policy or may be requested from support@flowbotix.tech.

7.6 Each party will protect the other party’s non-public business, technical and commercial information and use it only for the agreement. This obligation does not apply to information that is public without breach, already lawfully known, independently developed or lawfully received from another source.

8. CUSTOMER DATA

8.1 The Customer retains its rights in Customer data. The Customer grants Flowbotix a limited right to host, copy, transmit, format and otherwise process that data only as needed to provide and secure the Services and meet legal obligations.

8.2 The Customer is responsible for maintaining any copies or records it is legally required to keep. During an active subscription, the Customer may request a reasonable export of available Customer data.

8.3 Following termination, the Customer should request any required export within 30 days. Flowbotix may delete Customer data after 90 days, subject to legal retention duties, security backups and data retained in de-identified form.

9. INTELLECTUAL PROPERTY

9.1 Flowbotix and its licensors retain all rights in the underlying software, reusable workflows, templates, methods, documentation, interfaces, improvements and know-how used to provide the Services.

9.2 The Customer retains ownership of its name, branding, content and business data. The Customer grants Flowbotix permission to use those materials only to provide the Services and, only with separate permission, for publicity or case studies.

9.3 Unless expressly agreed in writing, the Customer receives a non-exclusive, non-transferable right to use the configured Services during the paid subscription. The Customer must not copy, resell, sublicense, reverse engineer or provide the underlying Flowbotix system as a standalone service.

10. AVAILABILITY AND SUPPORT

10.1 Flowbotix will provide the Services with reasonable care and skill. Support channels and any response targets depend on the selected plan.

10.2 No online service is uninterrupted or error-free. Maintenance, internet failures, security events and third-party outages may affect availability. Flowbotix does not guarantee that every message will be delivered or that every automated response or generated output will be accurate.

10.3 The Customer remains responsible for appropriate staff oversight, verifying important bookings and communications, maintaining business-continuity procedures, and correcting inaccurate business information.

11. SUSPENSION AND TERMINATION

11.1 Flowbotix may suspend access where reasonably necessary for overdue payment, security, suspected misuse, legal compliance, protection of users or third-party platform requirements.

11.2 Either party may terminate for a material breach that is not corrected within 14 days after written notice. Flowbotix may terminate immediately for unlawful use, serious security abuse, fraud or conduct likely to harm the Services, third parties or Flowbotix’s reputation.

11.3 Clauses concerning payment, confidentiality, data, intellectual property, liability, disputes and any provisions intended by their nature to survive will continue after termination.

12. WARRANTIES AND LIABILITY

12.1 Except for the express commitments in these Terms, and to the maximum extent permitted by law, the Services are provided on an “as available” basis. Flowbotix does not promise any particular commercial result, number of bookings, revenue increase or uninterrupted third-party service.

12.2 Neither party is liable to the other for indirect, incidental, special, punitive or consequential loss, or for loss of profit, revenue, goodwill or anticipated savings, where such loss was not reasonably foreseeable.

12.3 Subject to clause 12.4, Flowbotix’s total aggregate liability arising from the Services during any 12-month period will not exceed the fees paid or payable by the Customer for the affected Services during the six months immediately preceding the event giving rise to the claim.

12.4 Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, wilful misconduct, death or personal injury caused by negligence, or mandatory data-protection and consumer rights.

12.5 The Customer will be responsible for third-party claims and reasonable losses arising from the Customer’s unlawful content, lack of required consent, misuse of the Services or material breach of clause 3, except to the extent caused by Flowbotix’s breach or negligence.

13. CHANGES TO THESE TERMS

13.1 Flowbotix may update these Terms. The current version will be posted on this page with a new “Last updated” date and version number.

13.2 We will provide reasonable advance notice of material changes by email, account notice or another appropriate channel, except where an urgent change is required by law, security or a third-party platform.

13.3 Continued use after the notified effective date constitutes acceptance of the updated Terms. If the Customer does not agree to a material update, it may stop using the Services and cancel before the update takes effect, subject to amounts already due.

14. GENERAL

14.1 Neither party is liable for delay or failure caused by events beyond its reasonable control, excluding payment obligations.

14.2 The Customer may not assign the agreement without Flowbotix’s written consent. Flowbotix may assign it as part of a restructuring, financing or transfer of its business, provided this does not materially reduce the Customer’s rights.

14.3 Notices must be sent by email to the registered Customer email and to support@flowbotix.tech. A notice is treated as received on the next business day unless the sender receives a delivery failure.

14.4 If any provision is unenforceable, it will be adjusted or removed only to the minimum extent necessary, and the remaining provisions will continue. Failure to enforce a provision is not a waiver.

14.5 These Terms and the documents identified in clause 1 form the entire agreement concerning the Services and replace earlier discussions about the same subject. Any amendment must be agreed in writing or made under clause 13.

15. GOVERNING LAW AND DISPUTES

15.1 These Terms are governed by the laws of the Republic of Mauritius.

15.2 Before starting court proceedings, the parties will attempt in good faith for at least 30 days to resolve a dispute through written discussions. If it remains unresolved, the courts of Mauritius will have exclusive jurisdiction, subject to any rights that applicable law does not allow the parties to exclude.

16. CONTACT

Flowbotix Ltd

Royal Road, Forest Side, Mauritius

Email: support@flowbotix.tech

Website: www.flowbotix.tech

Please keep a copy of these Terms for your records. Questions may be sent to support@flowbotix.tech.